At MeetKat, we strive to provide a high-quality AI-powered meeting assistant. However, we understand that there may be circumstances where a refund request is necessary. This policy outlines the terms under which refunds are granted.
1. General Refund Policy
MeetKat operates on a no-refund policy for all paid plans unless there is a genuine issue with the service. Users are encouraged to try the free plan before purchasing a paid subscription.
2. Refund Eligibility
A refund may be considered in the following cases:
- Accidental duplicate charges due to a technical error
- Service disruptions where MeetKat fails to provide transcription or meeting processing services for an extended period
- Billing errors where a user is incorrectly charged
- Unauthorized transactions (if reported within 7 days of the charge)
3. Non-Refundable Cases
Refunds will not be issued in the following scenarios:
- Change of mind or dissatisfaction with the service after purchase
- Failure to cancel a subscription before the next billing cycle
- Unused credits or meeting limits from a monthly plan
- Issues caused by third-party services or user-side errors (e.g., microphone issues, internet connectivity problems)
4. How to Request a Refund
To request a refund, please contact us at [email protected] with the following details:
- Your registered email address
- The payment receipt or transaction ID
- A brief explanation of the issue
Refund requests will be reviewed within 5-7 business days. If approved, refunds will be processed, and it may take 5-10 business days for the amount to reflect in your account.
5. Cancellation Policy
- Users can cancel their subscription at any time
- Cancellations do not trigger automatic refunds, but you will retain access to your paid plan until the end of the billing cycle
- To avoid future charges, please cancel before the renewal date
6. Contact Us
For any refund-related queries, please contact us at:
Email: [email protected]