Account Deletion

This page explains how to delete your MEETKAT account, what data is removed, and what is retained and for how long.

This is the fastest route. 1) Sign in to the MEETKAT app or website. 2) Open the Account tab > [⚙ Settings]. 3) Scroll down and choose [Delete account]. 4) Enter your password to confirm your identity and follow the prompts. The request takes effect immediately: your account is deactivated at once and is no longer visible to other users.

If you forgot your password, reset it first using [Forgot password?] on the sign-in screen, then follow step 1 above. If you still cannot sign in, you can request deletion by email. Please send the request from the email address used to register, so that we can verify the account. - Email: support@meetkat.app - Processing time: within 5 business days of verifying the request

Once the 30-day recovery window has passed, the following is destroyed. - Account details: email, password, nickname, phone number, profile image, bio - Profile settings: date of birth, gender, country and language, neighbourhood, preferred categories - Activity: MeetLogs (photos, videos, text), reviews, comments, chat messages, likes and bookmarks, follow relationships - Notification preferences and delivery history

The following is retained for a limited period as required by law or for service integrity. (a) Hashed contact details (no fixed period) On withdrawal, your email and phone number are converted into a one-way hash from which the original value cannot be recovered, and are stored separately. This exists to prevent someone from clearing a no-show record by deleting and re-creating an account. It is not used for any purpose other than determining whether the same person is re-registering. (b) Reservation and transaction records (statutory retention) - Records on contracts or withdrawal of subscription: 5 years (Act on Consumer Protection in Electronic Commerce) - Records on consumer complaints or dispute resolution: 3 years (same Act) - Sign-in records: 3 months (Protection of Communications Secrets Act) (c) Fulfilment records held by businesses A business you booked with may retain a record of whether the reservation was fulfilled. This serves their accounting and dispute handling; information identifying you personally is removed.

If you sign in again with the same account within 30 days of withdrawal, your account and activity are restored. After 30 days the data listed in section 3 is destroyed and cannot be recovered. If you want immediate and permanent deletion without the waiting period, please request it via the email in section 2.

An account that operates a business may not be able to withdraw while reservations are still open. Please complete or cancel all reservations first. If you have a paid subscription, cancel it before withdrawing.

This information is current as of 2026-08-03.